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So far OTT has created 41 blog entries.

Why Managers Need to Understand Customer Service

By | 2016-10-25T16:34:07+00:00 May 8th, 2014|Blog, Business Strategy, Leadership, Organizations|

If you work in a company that has customers, you understand how important it is to treat them well.  Not every position interfaces directly with customers, but we all depend on them regardless of our job title.  Many of the lessons learned from the people who do interact with customers regularly, carry  an important message […]

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What is Organizational Health?

By | 2016-10-25T16:34:07+00:00 April 28th, 2014|Blog, Careers, Change Management, Leadership, Organizations|

Many of you have probably heard about how Amazon offers to pay their employees to quit their jobs.  In the first year, they offer employees $1000.00 to quit and this increases up to $5000.00 during their fifth year of employment.  Amazon takes this approach because they only want highly motivated employees who love what […]

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Organizational Culture: If You Don’t Know Who You Are, What Makes You Think You Can Be Someone Else?

By | 2016-10-25T16:34:11+00:00 April 22nd, 2014|Blog, Change Management, Organizations, Uncategorized|

Changing-Organizational-CultureA quick search on Amazon.com for “organizational culture change” will return over 5,000 titles.  The takeaway from that search is that culture change is to organizations what diets are to individuals.  The never-ending quest for a quick fix.  If we can buy a book, attend a […]

Three Levels of Employee Engagement

By | 2016-10-25T16:34:11+00:00 April 19th, 2014|Blog, Leadership, Organizations|

Are Your Employees Engaged?

Employee Engagement InfographicEmployee Engagement Statistics

The infographic above tells a powerful story.  Only 1 in 3 employees is engaged.  Here’s a look at what those three levels of employee engagement represent.

The Engaged Employee

Engaged employees are action oriented and encourage others in the […]

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